Operations Manager
Arlington. VA or Remote
Marginal Revolution University is looking for an operations manager and all-around problem solver. We are a small team with big dreams, so expect to tackle a variety of tasks and have a lot of opportunity to grow and learn.
The ideal candidate is organized, detail-oriented, and a great communicator, with a knack for problem solving and project management. This person makes sure the "trains run on time" - whether that's a big release or a marketing campaign or supporting teacher requests.
This position is remote-friendly. However, given that it manages some shipping of materials, being able to easily travel to the Arlington, VA office is required. In addition, the team meets in-person about every other month. There might also be occasional travel for conferences and teacher trainings.
Role Responsibilities & Tasks:
- Manage MRU's use of Salesforce to ensure teachers receive the material they request.
- Maintain online automations using tools like Zapier and Parabola.
- Manage budget projections, contractors, and invoice payments.
- Project manage marketing activities such as email campaigns, mailers, conferences, and other events.
- Assist with internal reporting and analytics.
- Keep Trello boards neat and organized.
- Build and maintain internal documentation on Google Docs.
- Manage support inboxes.
- Onboard/offboard new employees and contractors.
- Administer team software.
- Jump in where necessary to get projects over the finish line — this might mean writing copy, leading partner outreach, or hunting data.
Must-Have Qualities:
- Someone who gets stuff done; problem solver, resourceful, self-directed, organized, diligent
- Detail oriented and organized; systems thinker
- Can zoom from the big picture to the details and make good decisions
- Ability to learn and adapt
- Willing to grind; the work is not always glamorous!
Nice-to-Have Qualities:
- Tech savvy; able to find online tools to get the job done
- Good writer
- Knows the education space (K12 or university)
- Can build partnerships and represent the MRU brand
- Analytics wizard
- Online marketing experience
- Fundraising experience